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EIS
EIS
EIS Authoring Engine
EIS Valet
EIS Authoring Engine
EIS Valet
  • Trusted Experts
  • Predictable Resourcing
  • Built for your Needs

Sound Familiar?

  • MES Experts Leave: Institutional knowledge walks out the door, now you're scrambling to backfill.
  • Outsourced Team doesn't understand GxP: Generic contractors create more compliance risk than they solve.
  • More time Firefighting than Innovating: Support tickets eat up your budget.
  • Out-Dated Software: Critical upgrades postponed due to inadequate resources

Comparison in Software Maintenance Approach

Ad-Hoc Consulting

  • Service Length
  • Contract
  • Scope
  • Responsible
  • Resourcing
  • Service Length
  • Contract
  • Scope
  • Responsible
  • Resourcing

Supported Software Systems

  • MES
  • Historian
  • LIMS
  • DCS
  • VLMS

Expert Resourcing, Built for Your Needs

GxP experts, on demand

Predictable cost, Zero coverage gaps

All on Your Terms

Tailored services for All Facets of the Software Lifecycle

Consulting

  • Change Management

    Manage the software changes for your electronic application

  • Authoring

    Form, Logbook, and Batch Record Authoring

  • Configuration

    Managing your system configuration such as changes from enhancements

  • Integration

    Support the integration of GxP application with other systems

  • Validation

    Support validation activities to ensure the software is delivered on time to the end user

  • Training

    Facilitate end-use, admin or authoring training

Operational Intelligence

  • OT Cybersecurity

    Patch management, ongoing monitoring, assessments, and training

  • Data Historians

    Administration, maintenance, and configuration of Data Historian system

  • Visualization & Reporting

    Buildout of visualizations, reports, and dashboards to utilize real-time information

Maintenance

  • System Upgrades

    Manage all aspects of software upgrades including change management, validation and training

  • Maintenance and Enhancements

    Manage the M&E process including developing and deploying software changes

Support

  • Business Hours Support

    Support during local business hours (8am - 5pm)

  • 24/5 Support

    24-hour support during the work week (Monday-Friday)

  • 24/7 Support

    24-hour support, 7 days a week including holidays

Example Models

  • Software Execution Support

    Services Required:
    Support (24x5 with 1st and 2nd shift weekend support)
    Resource Model:
    Part-time Resource

Cost
Software execution support

  • Support Existing Software Team

    Services Required:
    System Upgrades, Maintenance & Enhancements, Validation, Business Hour Support
    Resource Model:
    Dedicated resources supplemented by part-time resources

Cost
Support existing software team

  • Manage MES Form Authoring

    Services Required:
    Form Authoring, Validation, Change Management, Training, Business Hour Support
    Resource Model:
    Multiple dedicated resources

Cost
Manage MES form authoring

Maintain your systems post go-live

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