- Trusted Experts
- Predictable Resourcing
- Built for your Needs
- Current Outsourced Staff Does Not Meet Business Needs
- Difficult to Maintain Skilled Resources
- Increased Business Continuity Risks
- System Maintenance is Not Part of your Core Competency
- Running on out-dated software
Trusted GxP Partner
Industry Best Practices
Business Continuity
Maximize Value
Consulting
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Change Management
Manage the software changes for your electronic application
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Authoring
Form, Logbook, and Batch Record Authoring
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Configuration
Managing your system configuration such as changes from enhancements
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Integration
Support the integration of GxP application with other systems
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Validation
Support validation activities to ensure the software is delivered on time to the end user
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Training
Facilitate end-use, admin or authoring training
Operational Intelligence
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OT Cybersecurity
Patch management, ongoing monitoring, assessments, and training
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Data Historians
Administration, maintenance, and configuration of Data Historian system
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Visualization & Reporting
Buildout of visualizations, reports, and dashboards to utilize real-time information
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Data Analytics
Maximizing the data from data analytics systems
Maintenance
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System Upgrades
Manage all aspects of software upgrades including change management, validation and training
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Maintenance and Enhancements
Manage the M&E process including developing and deploying software changes
Support
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Business Hours Support
Support during local business hours (8am - 5pm)
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24/5 Support
24-hour support during the work week (Monday-Friday)
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24/7 Support
24-hour support, 7 days a week including holidays
Comparison in Software Maintenance Approach
Ad-Hoc Consulting
- Service Length
- Contract
- Scope
- Responsible
- Resourcing
- Service Length
- Contract
- Scope
- Responsible
- Resourcing
Supported Software Systems
- MES
- Historian
- LIMS
- DCS
- VLMS
Example Models
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Software Execution Support
Services Required:
Support (24x5 with 1st and 2nd shift weekend support)
Resource Model:
Part-time Resource
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Support Existing Software Team
Services Required:
System Upgrades, Maintenance & Enhancements, Validation, Business Hour Support
Resource Model:
Dedicated resources supplemented by part-time resources
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Manage MES Form Authoring
Services Required:
Form Authoring, Validation, Change Management, Training, Business Hour Support
Resource Model:
Multiple dedicated resources